How can I contact Apophis Noir?

Email us at info@apophisnoir.com and our customer service team will be happy to help.

Do you ship worldwide?

We offer international shipping to available destinations at checkout.

Where do you ship from?

Orders ship from Hong Kong.

Can I change or cancel my order?

Please request any changes or cancellations within 12 hours of placing your order. Requests made after this time may not be possible because your order may already be processing. If eligible, an order can be returned after it is received in accordance with our return policy.

What payment methods do you accept?

We accept major payment cards, including Visa, Mastercard, and American Express, where available at checkout.

When will my order be processed?

Orders are processed Monday through Friday. Please allow 1–3 business days for processing. Processing may take longer during holidays or sale periods. We do not dispatch orders on weekends.

How long will it take to receive my order?

Estimated shipping time is 5–15 days after dispatch. Delivery times can vary by destination, carrier, customs processing, and other factors outside our control.

What if I don't receive my order?

If your order has not arrived within 30 days after shipping, please contact us at info@apophisnoir.com so we can help resolve the issue.

Will I be charged customs duties or taxes?

Prices displayed on our site are in US dollars. Depending on your destination, import taxes, duties, and related customs fees may be charged when your order arrives. These charges are determined by your local customs office and are the customer's responsibility. We are not responsible for delays caused by customs. Please contact your local customs office for details.

How do I return an item?

Please contact us at info@apophisnoir.com for return assistance and review our refund policy for the applicable terms.

What if the item I received is defective, incorrect, or damaged?

Please contact us at info@apophisnoir.com and include your order number, photos of the item, and any relevant details. We will do our best to help resolve the issue.

When will I receive my refund?

Approved refunds are credited to your original payment method. For card payments, it may take 7–10 business days after the refund is processed for the credit to appear, depending on your card issuer. If you have questions about when a credit will post, please contact your bank or card issuer.